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Support Engineer

Support Engineer


Reesby are a premium emerging technology company and employment agency in the IT industry. Working with major global brands, we help people succeed in their careers. Check out our website on our website.

About the Technical Support Engineer Position:

Reesby is looking for a bright Technical Support Engineer for multiple clients to provide enterprise-level technical support to our customers. This technician will give support via phone, web, email, chat and other channels as required. A background in engineering or IT support is a must.

Technical Support Engineer Responsibilities:

Take ownership of customer issues reported and see problems through to resolution
Study, diagnose, troubleshoot and recognize solutions to solve customer issues
Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams
Provide timely and detailed feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles

Technical Support Engineer Requirements:

BS degree in Information Technology, Computer Science or equivalent
Proven working experience in enterprise technical support, IT support or as a technical engineer
Basic knowledge of Unix/Linux systems, utilities, and scripting
Great problem-solving skills
Great client-facing skills
Outstanding written and verbal communication skills

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